Singapore 3G network and service retirement

The IMDA has announced the retirement of 3G services across Singapore as part of its ongoing efforts to improve the country’s network. This decision, unfortunately is out of ResMed’s control.

IMDA has announced that Singtel, StarHub and M1 plan to retire their 3G services by 31 July 2024.

There is no impact to the delivery of positive-air-pressure (“PAP”) therapy.

With the retirement of 3G Networks in Singapore however, your ResMed 3G Device will be unable to transmit and receive data wirelessly locally. Instead, your data will be recorded on the removable SD Card in your device which can then be used by your healthcare provider to continue to monitor and assess your condition.

Also, myAir app will no longer work on your 3G Device. However, you may still access and view sleep data on the 3G device by selecting “Sleep Report” from Device’s home screen.

You may continue to use the ResMed 3G Device to receive your positive-air-pressure (“PAP”) therapy without any data connectivity.

For customers with active usage on myAir app, we are offering an upgrade for your 3G device to 4G. You may refer to the list of distributors in Singapore who will be able to share with you more details around pricing.

Customers will be able to see their nightly data on the device home screen each morning, as well as access their therapy reports by accessing the Sleep Report menu on the home screen.

For customers to have access to comprehensive therapy details within the Sleep Report menu, ensure that Essentials Plus is selected on the device. Essentials Plus can be enabled within the Clinical Menu by selecting Settings, followed by Essentials and finally by selecting Plus.

By enabling Essentials Plus, you can allow highly engaged customers to access additional features, including changing mask type, EPR, SmartStart and Run Warm-up.

You will be able to use AirView to view data from customers by manually downloading the data from the device’s SD card.

There is no impact to the delivery of PAP therapy.

In markets where 3G networks continue to be available, your ResMed 3G Device will be able transmit and receive data wirelessly.

You may refer to our list of distributors in Singapore who will be able to share with you the pricing and latest technology.

Unfortunately, we do not support retrofitting existing 3G devices.

The Product Codes listed above are 4G devices. These can be identified by checking the silver label located on the back of the device.

If you have purchased an ResMed AirSense 10 from our local authorised distributors before 2023, then you most likely have a 3G or possibly, a non-connected ResMed device. Both 3G and 4G devices look the same externally

If you have a ResMed 3G Device and wish to upgrade to a 4G device, you may refer to our list of distributors in Singapore who will be able to share with you the pricing and latest technology.

You may refer to our list of distributors in Singapore who will be able to share more information on the prices.

ResMed provides limited manufacturer’s warranty of 2 years for devices that ensure our products are free from defect in material and workmanship.

For more warranty information, please refer to:  https://www.resmed.sg/product-warranty