Frequently asked questions

The CPAP equipment provider – the store where you picked up your CPAP mask and machine – is responsible for providing you with ongoing clinical support, including answering any questions and helping you resolve any mask comfort or fitting issues that you may be experiencing. Getting used to a mask can be challenging and there may be a different mask option that will work better for your personal comfort needs, so don’t hesitate to reach out!

Not sure who your CPAP equipment provider is? We can help,fill out our Contact Us form or simply use our Chat Bot.

You should clean the elbow, frame and cushion daily. The headgear only requires weekly cleaning. Facial oil and dirt can easily build up on your mask parts when they’re not cleaned properly, which can lead to skin irritation. The good news? Cleaning your mask doesn’t take long, so working it into your morning routine should be a breeze.

HOW TO CLEAN YOUR MASK:

Time it takes: 5 minutes

Supplies you’ll need to clean your mask:

1. Sink or tub
2. Warm, drinking-quality water (86°F / 30°C)
3. Mild or hypoallergenic soap, or baby shampoo
4. Towel

Step-by-step cleaning tips:

1. Unplug your CPAP machine from the power source and disconnect your mask/tubing from your machine.
2. Disassemble your mask:
   • Unfasten the tabs on the upper headgear straps and pull them away from the frame.
   • Squeeze the side buttons on the elbow and pull the elbow out of the frame.
   • Lift and unclip each of the lower headgear tabs out of the cushion.
3. In the sink, clean your mask parts by gently rubbing (or using a soft-bristle brush) with warm, drinking-quality water and soap. Avoid harsh cleaning products and dish detergents.
4. Rinse again thoroughly with warm, drinking-quality water.
5. Place mask components on the towel and allow to air-dry away from direct sunlight.

Use of ozone may discolor a ResMed mask during the ResMed limited warranty period and that will not be covered. Discoloration of ResMed masks is only covered during the limited warranty period if it occurs upon initial unpackaging.

It’s important to take regular care of your CPAP equipment – especially the various mask parts, which can be affected by dirt, oil and residue from your skin. Poorly cleaned CPAP masks can cause discomfort and skin irritation. The last thing we all need is another to-do item, so contact your CPAP equipment store and ask if they have a replacement supply program that you can enroll in to get new parts on a consistent schedule.